Refund & Cancellation Policy
At Tattle, we are committed to providing transparent and reliable service. Please review the following Refund & Cancellation Policy carefully before making a booking or submitting a cancellation request.
1. Cancellation Requests
If you need to cancel your booking, you must submit your cancellation request in writing to support@tattle.com.
Any refundable amount, if applicable, will be calculated based on the date on which we receive your written cancellation request.
2. Standard Refund Policy
Unless otherwise stated in a specific promotion, package, or service agreement, refunds for eligible bookings will be processed as follows:
- 14 days or more before the scheduled start date: 100% refund
- 7 to 13 days before the scheduled start date: 90% refund
- 2 to 6 days before the scheduled start date: 50% refund
- 0 to 1 day before the scheduled start date: 0% refund
The above refund percentages apply only to the refundable portion of the booking and do not include any non-refundable costs described in this policy.
3. Third-Party Fees and Non-Refundable Costs
Any fees, charges, deposits, or penalties imposed by third-party service providers will be deducted from the refundable amount where applicable.
These may include, but are not limited to:
- Banks or payment platforms
- Airlines
- Cruise operators
- Hotels
- Attractions or park admissions
- Railway companies
- Transportation providers
- Local suppliers
- Other service partners
Where any part of your booking is already non-refundable due to supplier terms, that amount will remain non-refundable.
4. Customized Services
For customized, tailored, or made-to-order services, the booking becomes non-refundable once service preparation or delivery has commenced.
Service commencement may include, but is not limited to:
- Itinerary planning or customization
- Consultation and trip design
- Supplier communication or coordination
- Reservation handling
- Booking arrangements
- Ticketing
- Document preparation
- Destination research
- Schedule drafting or adjustment
- Other work initiated at the customer’s request
If a cancellation request is submitted before any customized service work has commenced, Tattle reserves the right to review the request and determine whether any refund is applicable, after deducting any costs, fees, deposits, or third-party charges already incurred.
5. No Refund After Service or Tour Has Commenced
Once the tour, trip, or service has commenced, no refund will be provided for any unused portion of the services due to:
- Early departure
- Late arrival
- Missed tour days
- Missed transportation
- Failure to use reserved services
- Voluntary changes made by the customer after commencement
This includes, without limitation, unused arrangements relating to transportation, accommodation, rail services, cruises, attraction tickets, guided services, or other booked components.
6. Promotional or Special Terms
Certain promotions, special offers, custom packages, or campaign products may be subject to separate refund, cancellation, or amendment terms.
In such cases, the specific terms stated on the relevant promotion page, product page, quotation, invoice, or service agreement will apply in addition to, or where expressly stated, instead of this general policy.
7. Refund Processing
Where a refund is approved, the refund will be processed back to the original payment method whenever possible.
Please note that the actual refund processing and posting time may vary depending on:
- Payment platform processing time
- Bank handling procedures
- Card issuer policies
- Third-party provider confirmation timelines
Tattle is not responsible for delays caused by banks, payment gateways, or third-party financial institutions.
8. Contact Us
If you have any questions about this Refund & Cancellation Policy, please contact us at: support@tattle.com
We appreciate your understanding and thank you for choosing Tattle.