Before the Trip: 7–14 Days Prior to Departure

Pre-Travel Support Guide

Entry & Travel Documents Guidance
  • Latest visa-free / visa policy updates
  • Electronic arrival card & customs declaration guidance
  • Travel document checklist & backup reminders
  • Passport validity reminders
Essential Apps for China
  • Guidance on downloading & using key apps such as: Alipay / WeChat / 12306 (rail) / DiDi (ride-hailing)
  • Mobile internet setup in China (eSIM / data packages)
  • Local maps, taxi, and metro usage guidance
Itinerary Confirmation & Optimization
  • Daily itinerary digital confirmation & assistance
  • Hotel address verification (Chinese & English)
  • Attraction / transport reservations or booking assistance
  • High-speed rail / flight transfer arrangements or support
Daily Life & Safety Preparation
  • Weather, clothing tips, voltage & plug information
  • Currency exchange, tipping & payment habits
  • Recommended essential medications list
  • Travel insurance suggestions
  • Emergency contacts, embassy information & China emergency numbers
  • Anti-scam safety reminders
During the Trip: After Arriving in China

24-Hour Online Concierge Support

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Daily Itinerary Reminders
  • Weather updates & outfit suggestions
  • Attraction opening hours
  • Queue / wait time alerts
Real-Time Assistance
  • Chinese–English translation (menus, directions, shopping, etc.)
  • Navigation support & address confirmation
  • Ride-hailing assistance
  • Payment assistance
Unexpected Issue Handling
  • Coordination for hotel / flight / high-speed rail issues
  • Assistance if you get lost
  • Help with lost items or medical emergencies
  • Online support for other urgent situations
Personalized Local Experiences
  • Food recommendations based on dietary preferences & allergy considerations
  • Local cultural experiences & off-the-beaten-path attractions
  • Support for last-minute itinerary adjustments
  • Travel tips to avoid common tourist traps
After the Trip: 1–7 Days After Returning Home

Post-Trip Continued Support

Post-Trip Continued Support
  • Airport transportation guidance
  • Baggage reminders
  • Tax refund procedures
  • Duty-free shopping reminders
Post-Return Assistance
  • Support in organizing travel photos & trip memories
  • Sending invoices or reimbursement documents (if needed)
Follow-Up & Future Travel
  • Satisfaction feedback collection
  • Suggestions for your next trip to China